Health Services
Health Services strives to provide the best health care for students, and to promote awareness on a variety of health topics throughout the year. Maintaining optimal health is an important factor that can positively contribute to student success.
Some of our services include:
- Primary Care – If you do not have a family doctor or access to a primary care provider, we can help. This may be particularly helpful for international students or students who are new to the Niagara region. If you plan to stay in the region, we can connect you with a system navigator who can help you find a primary care provider that meets your needs.
- Nurse Practitioner & Registered Nurse Clinic – Our clinic provides care for acute and episodic health concerns, with same-day and booked appointments available depending on availability, staffing and coverage.
- Examples of concerns we can help with include:
- Headaches
- Musculoskeletal injuries
- Wound care
- Sore throats
- Flu-like symptoms
- Other acute health concerns
- Sexual Health – Confidential sexual health services include:
- Birth control information and support
- STI information, testing and treatment
- Pregnancy testing
- CDS Clearances – Health Services offers CDS clearances, including:
- TB testing
- Immunizations
- CDS pop-up clinics
- Psychiatry Services – Limited on-site psychiatry appointments are available approximately every one to two months. Referrals are triaged based on clinical need and are made at the discretion of the Nurse Practitioner, with recommendations from in-house counselling staff considered as part of the referral process.
- Community Referrals – When additional or specialized care is needed, we can help connect you with appropriate health services and community agencies.
- Medical Emergencies – Health Services is not a replacement for emergency medical care. If you are experiencing a medical emergency, such as chest pain, severe shortness of breath or respiratory distress, a seizure, or a severe cut or burn, call 911 immediately.
- Health Services staff may provide assistance with initial stabilization while waiting for emergency medical services to arrive
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Appointments
Making your appointment
Appointments are available with a physician. When making an appointment you will be asked for:
- Your student number
- Your telephone number
- Your valid health card (Canadian students) or Student Guard card (International students)
- A reason for your visit
Attending your appointment
For your first appointment you will be asked to fill out a form when you arrive.
- Unless otherwise indicated, please arrive for your appointment ten minutes early.
- You must check in with reception.
- Canadian students must bring a valid health card and student ID to each appointment. Students do not need to bring their SAC Health Plan Card with them.
- International students must bring a valid Student Guard card and student ID to each appointment. International students will need to fill in additional forms at each visit to the clinic.
Cancel an appointment:
To cancel an appointment please call us and leave a message (24/7) at 905-735-2211 ext. 7778 (Welland) or 905-641-2252 ext. 4409 (NOTL), or email [email protected]. Cancellations must be 24 hours in advance or a fee may apply.
Important: There is a fee for missed Health Services appointments, and appointments cancelled less than 24 hours in advance – see: Health Services Missed and Cancelled Appointments Policy.
Health Services requires 24 hours notice for cancellations.
Missed physician appointments or physician appointments cancelled without 24 hours notice will result in a no-show/late cancellation fee being charged. The fee is determined by the type of appointment that was booked ($25 – $50).
Students who arrive late for an appointment may also be charged for a missed appointment.
Request to Release of Personal Health Information
If you would like to request any personal health information from our Health Clinic, please complete the Request to Release Personal Health Information Form.
*Please note: Student Health and Counselling Services only stores personal health information for a period of ten years. All documents held by Niagara College will be destroyed after a period of ten years.
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