Unit 6 – Research and Business Communications Skills

The suite of Research and Business Communication Skills modules supports learners in building the practical skills necessary to communicate effectively in work integrated learning (WIL) situations.  Content and activities help learners to select appropriate research strategies and prepare effective business communications, including writing emails, memos, and presentations.

Module 6.1 – Research Skills

This module includes content and activities that will support participants in selecting and applying appropriate research skills for a given workplace or WIL task.


Module 6.2 – Professional Communication

This module includes content and activities that will support participants in communicating professionally in the workplace.  Participants will explore how they can most effectively demonstrate and maintain professionalism in their verbal, non-verbal, and written exchanges.


Module 6.3 – Writing Emails and Memos

This module includes content and activities that will support participants in differentiating between emails, memos and reports as business communication tools and will supply participants with strategies to produce polished, professional emails and memos.


Module 6.4 – Giving Effective Presentations

This module includes content and activities that will support participants in delivering presentations that are engaging, visually appealing, and effectively communicate key data, plans and ideas.



Creative Commons License

All modules created for the Work Integrated Learning Open Module Initiative by Niagara College, Georgian College, Lambton College and Algonquin College are licensed under the Creative Commons Attribution Non-Commercial 4.0 International License, except where otherwise noted.

Accessibility Features

All modules created for the WIL Open Module Initiative include the following accessibility features:

  • Audio/video content is delivered via a media player that is compatible with assistive technology
  • Full transcripts and synchronized closed captioning of all audio content
  • Keyboard navigable multimedia
  • Downloadable forms and worksheets
  • Web browser and mobile device-friendly functionality
  • URLs (e.g. website or email addresses) are rendered as active hyperlinks in a manner that allows them to be detected and activated with assistive technology
  • Alternative text for all non-decorative images
  • All instructions, prompts, and error messages necessary to complete forms are conveyed as text to assistive technology

Technical Specifications

The modules created for this project include engaging media (video, audio, graphics and animations) and interactive exercises.

  • Module content is authored in Articulate Storyline 360. Source files are editable in Storyline 360 and Storyline 3.
  • Modules are published to industry recommendations and optimized for standard delivery – video quality 5, audio bitrate 48kbps, image quality 80%.
  • Modules are published as SCORM 1.2 packages for LMS and/or web distribution, with HTML5 output and Flash backup.
  • When learners access the modules, content will be delivered based on the device and browser they are using.
  • Learner activity/progress is tracked via number of slides viewed.
  • Learner status can be configured to report to LMS as “Complete/Incomplete" Completion is based on the user viewing all slides in the presentation.

Contact the Authors

If you make use of or have questions or feedback related to any Work Integrated Learning Open Module Initiative content, we would love to hear from you. Please contact:

Dr. Natasha Hannon
Manager of Educational Development
Niagara College

Email: nhannon@niagaracollege.ca
Phone: (905) 641-2252 x4339
Twitter: @NatashaHannon