Unit 5 – Interpersonal Expectations and Skills

The suite of Interpersonal Expectations and Competencies modules introduces learners to concepts and approaches that will enable them to work effectively with others in their work integrated learning (WIL) experiences.  Module content and activities focus on teamwork, interpersonal communication, intercultural communication, conflict resolution, and project management.

Module 5.1 – Interpersonal Communication

This module includes content and activities that will support participants in communicating effectively with their colleagues and clients face-to-face in WIL experiences.

Files

Module 5.2 – Intercultural Communication

This module includes content and activities that will support participants in communicating respectfully and productively across cultures in the workplace.

Files

Module 5.3 – Project Management

This module includes content and activities that will support participants in managing projects associated with their WIL experiences.

Files

Module 5.4 – Teamwork

This module includes content and activities that will support participants in communicating respectfully and working productively in teams in the workplace.

Files

Module 5.5 – Navigating Conflict in the Workplace

This module includes content and activities that will support participants managing and resolving conflicts effectively during their WIL experiences.

Files

License

Creative Commons License

All modules created for the Work Integrated Learning Open Module Initiative by Niagara College, Georgian College, Lambton College and Algonquin College are licensed under the Creative Commons Attribution Non-Commercial 4.0 International License, except where otherwise noted.

Accessibility Features

All modules created for the WIL Open Module Initiative include the following accessibility features:

  • Audio/video content is delivered via a media player that is compatible with assistive technology
  • Full transcripts and synchronized closed captioning of all audio content
  • Keyboard navigable multimedia
  • Downloadable forms and worksheets
  • Web browser and mobile device-friendly functionality
  • URLs (e.g. website or email addresses) are rendered as active hyperlinks in a manner that allows them to be detected and activated with assistive technology
  • Alternative text for all non-decorative images
  • All instructions, prompts, and error messages necessary to complete forms are conveyed as text to assistive technology

Technical Specifications

The modules created for this project include engaging media (video, audio, graphics and animations) and interactive exercises.

  • Module content is authored in Articulate Storyline 360. Source files are editable in Storyline 360 and Storyline 3.
  • Modules are published to industry recommendations and optimized for standard delivery – video quality 5, audio bitrate 48kbps, image quality 80%.
  • Modules are published as SCORM 1.2 packages for LMS and/or web distribution, with HTML5 output and Flash backup.
  • When learners access the modules, content will be delivered based on the device and browser they are using.
  • Learner activity/progress is tracked via number of slides viewed.
  • Learner status can be configured to report to LMS as “Complete/Incomplete" Completion is based on the user viewing all slides in the presentation.

Contact the Authors

If you make use of or have questions or feedback related to any Work Integrated Learning Open Module Initiative content, we would love to hear from you. Please contact:

Dr. Natasha Hannon
Manager of Educational Development
Niagara College
Canada

Email: nhannon@niagaracollege.ca
Phone: (905) 641-2252 x4339
Twitter: @NatashaHannon