Niagara College Canada

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New Manager's Toolkit: Customer Service Essentials

Course Code: SMNR1677C
Term: 2026 Fall

Exceptional customer service is essential to the success of any business or organization. As a new or aspiring manager, it is your responsibility to ensure that you, your staff and your co-workers are familiar with, and exemplify, the knowledge and skills inherent in customer service excellence. This 3-hour seminar will focus on the practical, service-oriented guidelines to apply when interacting with customers and clients.

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