Message from Dan Patterson: KPI Student Satisfaction Survey kicks off March 19


It’s an important time of year at Niagara College as we spring forward with delivering the 2018 Key Performance Indicator Student Satisfaction Survey.

The annual provincially-mandated survey is being administered to college students across Ontario this month, excluding those in their first term. The survey period at Niagara College kicks off on March 19 and will continue until March 29.

While the KPI Student Satisfaction Survey is traditionally delivered in February, it was postponed by the province until March this year to ensure that students have a strong start to the winter semester after a shortened fall term.

The KPI Student Satisfaction Survey is an important tool for our College, as it measures satisfaction in four key areas of student life: programs, learning experiences, facilities and services. Not only does it offer our students an opportunity to have their voices heard, it collects valuable data which is used to guide our continuous improvement efforts, as well as meet or exceed the evolving needs and expectations of our students.

KPI survey results have historically revealed that our College is a leader in student satisfaction, that our graduates get jobs, and that employers find our graduates well prepared for the workplace.

Preparing for and delivering the survey is important work and I would like to thank all of the dedicated members of staff, faculty and administration who are involved with this effort – including faculty members for accommodating the survey during valuable class time, our associate deans and administrative assistants for scheduling the classes to be surveyed, our team of survey administrators for conducting the surveys, the KPI Central Team for coordinating and facilitating the effort across the institution, and the entire college community for its support.

Those who have any questions regarding this year’s survey may contact Katerina Gonzalez, Director of Planning and Institutional Research, at


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