A model of professionalism, Michael Wales is a compassionate and tactful leader who prioritizes collaboration, mentorship and trust as Niagara College’s Communications Director.
A double alumnus from NC’s Journalism and Public Relations programs, Michael joined the College as an employee in 2000 after working as a print journalist in Niagara, culminating in a spot with a team of Canadian media that spent 10 days in Bosnia with Canadian peacekeeping forces in 1998. He also spent a year as the editor of a mental health magazine.
Having seen the growth of the Corporate Communications department from a one-person shop to a dynamic team of contributors, Michael has been an impactful part of NC’s evolution over his 25-year career.
Whether guiding college communications and media relations, celebrating milestones, or amplifying student and employee achievements, Michael builds bridges between teams and strengthens a culture of community at NC. He also taught part-time in the Journalism program in 2006, sharing his knowledge and skills with the next generation, and is a member of the Leadership Niagara Class of 2018.
Equally as important, his passion for the College has contributed to its positive reputation in the local community and across the sector. He is a valued and trusted voice within the Ontario college system as a member of Colleges Ontario‘s Communications Advisory Group, a select complement of leaders from the sector who advise Colleges Ontario on communications matters.
Behind the seriousness of the work, Michael’s good humour and his ability to balance professionalism with genuine warmth, makes him a natural leader at the College. His legendary local food recommendations, including his chase for the next best taco, are also appreciated among colleagues.
Congratulations to Michael Wales, NC’s recipient of the 2025 Administration Award of Excellence.
What does it mean to you to be recognized by your colleagues and the College with this award?
MW: It means a lot. I’ve spent close to half my life here as a student and an employee and so many of the opportunities I’ve had in life were created or supported by Niagara College. This is also a place where the commitment, experience and talent across all employee groups is really remarkable – to be recognized for excellence at a place that oozes excellence is really humbling.
You are known as a level-headed, compassionate and good-humoured leader at NC and a respected communications expert in the college sector. How have you built strong relationships in your career?
MW: Well that’s very kind of you to say. I think the best professional relationships are built on respect, and one of the ways you earn respect is by being respectful. I’ve always tried to be that way towards my colleagues and in my work. I’m not sure if I’d describe myself as an “expert,” but I’ve certainly had the opportunity to develop skills and a broad experience here, while learning from some smart colleagues and great bosses including Dorita Pentesco, Steve Hudson, Pam Skinner and Gord Arbeau.
What do you consider to be the most rewarding aspect of your work?
MW: Leading the best comms team in the college sector. I have the good fortune of working with six women who are talented and seasoned communications professionals, each of whom brings her own unique skill set, experience and perspective to the team. More than that, they’re good people who contribute to an atmosphere of respect, collaboration and kindness that makes it fun to come to work every day. I like to think that our department enjoys a strong reputation across the college and in the community, and that’s something the seven of us have built together.
NC’s Corporate Communications team: (left to right) Development Communications Specialist Ana McKnight; Communications Writer Elyse Howarth; Communications Consultant Julie Greco; Director Michael Wales; Communications Consultant Courtney DeCaire; Communications Consultant Jessica Torok; and Communications Coordinator Alyssa Milana.
What has made NC a special place for you to work and learn through the years?
MW: Over the course of my career here I’ve attended hundreds of convocation ceremonies. It never gets old, and every ceremony reminds me of why I’m fortunate to be a part of the Niagara College team. It’s the work that we do, collectively, at NC that makes this such a special place – and convocation ceremonies are the culmination of all of our work. Each of us, in our own role and in our own way, contributes to the lives, careers and futures of thousands of students each year. When you’re in a role that isn’t always student-facing, you have to remind yourself of that every once in a while.
Are there memorable moments or milestones that you would like to share from your time at the College?
MW: Well, years ago there was an annual college-wide Christmas Tree decorating contest. I worked in the marketing office at the time, and we had Graphic Designer (and Niagara College legend) Bob Roach stand on a table in the middle of the office while we wrapped lights around him and covered him in tinsel (apologies to HR if this is the first you’re hearing of it). I think we won first place. The point of this story is that my best memories of Niagara College will always involve the people I’m so lucky to work with, and our ability to take our work seriously without taking ourselves too seriously.
Are there hidden talents or hobbies you have outside of work?
MW: I play the drums (I’m cooler than I look). I’m also pretty good with a grill and a smoker and I’ve been told I have a gift for 80s music trivia (although some of my colleagues don’t use the word “gift”).
