A message from Director of Planning and Institutional Research Katerina Gonzalez, and KPI Team Lead Maria Vandelaar
This past March saw the administration of the annual Key Performance Indicator (KPI) Student Satisfaction Survey. The survey, undertaken at colleges across Ontario including Niagara College, measures student satisfaction with college programs, learning experiences, facilities and services.
Administering the survey is a significant undertaking, involving an extraordinary level of cooperation between faculty, associate deans, administrative and support staff. We would like to sincerely thank everyone for their dedication and effort in bringing this year’s survey to a successful completion.
Front row left to right:
Marsha Fiorino, Vineet Bhatia, Aman Arora, Maria Vandelaar, Rhonda Burns
Back row left to right:
Tom Price, David Obed, Justin Williams, Amanda Hamilton, Kristin Schonewille
Our thanks go to all the associate deans, administrative assistants and faculty for scheduling class time to administer the survey, accommodating TEAM KPI, and releasing staff from regular duties to administer the surveys. Also a big thank-you to the 70 survey administrators who surveyed students in class – we could not have done it without you.
We’d also like to recognize the efforts of everyone on the KPI Central Team, including Nicole Oud, Stephanie LaFratta and Barbara Heeg, who worked behind the scenes to help coordinate the survey this year. A special thanks also goes to Carol Phillips, associate dean in the School of Community Services, for allowing us to make use of her meeting space as KPI Central over the two-week survey period.
We also extend our gratitude to NC Student Administrative Council president Ryan Huckla, and the entire NCSAC team for helping administer the survey, as well as Duncan MacDuff in Planning and Institutional Research and Thomas Good and Adam Amirault in Enrolment and Registration Services for compiling the various ministry-required program data files. We’d also like to thank Ryan Morris in ITS for uploading the data needed to generate survey schedules.
The importance of the KPI Student Satisfaction cannot be overstated. Results from the survey help guide the future direction of the college, and help inform our continuous improvement efforts to ensure our facilities, services and programs are the best they can be, and serve the needs of our students. The announcement of this year’s results is expected this summer.
Once again, thank you to all who helped make this year’s survey happen. We look forward to working with you all again next year as we continue the Team KPI Spirit!
Sincerely,
Katerina Gonzalez and Maria Vandelaar
Note, not pictured above: Angela Butt, Brad Tuckwell, Cheryl Taylor, Chris Carter, Chris Psutka, Christine Blane, Damian Goulbourne, Dena Gavin, Erica Sheel, Gary Torraville, Jeffrey Steen, Jim Butko, Katie Altoft, Kiera Newman, Nancy Bellantino, Randy Conlon, Rob Shepherd, Robert Greene, Ruth McMullan, Shelley Merlo, Stephanie Snihur, Terri Champion, Vince Bourque, Adam Weaver, Cliff Patrick, Dana Brown, Holly Catalfamo, Holly Maillet, Jessica Smithson, Jodi-Lynn Lacasse, John McTavish, Kate Orcutt, Kristina Inman, Leeza Kristalyn, LB Brown, Paul Willie, Peter Vandenberg, Peter Vanscoy, Taryn Walsh, Wayne Toth, Heather Kallio, Jennifer Hall, Melanie Gilligan, Tanya Orban, Andrew Lockie, Erica Horton, Jordan Charron, Randee Griffin, Sandy Herkimer
