A message from Information Technology Services:
On Monday, February 22, Niagara College is reopening switchboard services and prioritized department telephone services.
Switchboard will be open Monday to Friday, 8:30 a.m. to 4:30 p.m. excluding statutory holidays and college closures.
This is a phased reopening, starting with the high volume call areas of the college (noted in the Feb. 19 Campus Notice). Calls will be answered by softphone for employees to continue working remotely. A softphone is a software application that you install on your desktop or laptop computer connecting to our college telephone system to make and receive phone calls over the internet. Softphones will be rolled out to other areas of the college in subsequent phases.
A reminder to please have your teams continue monitoring voicemail remotely as callers may be leaving voicemail through the automated attendant. Refer to the Voicemail Quick Reference Card for instructions.
Switchboard will also be transferring calls to mailboxes with voicemail starting Monday. When voicemail is unavailable, switchboard will direct callers to the employee/department directory page on the Niagara College website, where they can access a listing of email addresses.
Please contact the ITS Service Desk if you have any questions.
