Penny Coles with the Niagara-on-the-Lake Local wrote an article about Karen Lutz-Graul who has been appointed deputy chief of the Niagara EMS.
The article mentions that Lutz-Graul, who grew up in Niagara-on-the-Lake and is a graduate of NC’s Ambulance and Emergency Care program (Class of 1990), has progressed up the ladder by working hard during her career, holding positions including paramedic, training supervisor, and commander of quality assurance prior to her latest appointment. Over the years she has been instrumental in transforming the way EMS operates, developing two programs to reduce the volume of calls, increase efficiency, and provide better care to those who called for emergency services.
