Description:

As a supervisor in the Hospitality and Tourism Industry, you will be confronted on a daily basis with demands from guests, employees, higher management, and government agencies. This course will help you deal with these demands by increasing your knowledge of human resource management. You will learn how to develop your leadership style, create a safe work environment and enhance the performance of your staff. You will be able to apply the principles of management in a diverse hospitality and tourism workplace. In addition, you will be given opportunities to develop short and long term professional development strategies.