Message from Steve Hudson, Vice President, Academic and Learner Services:
I am writing to outline the management changes that are being implemented to support the Integrated Services Initiative that has been in development for some time. The integrated Academic and Learner Services portfolio allows us to build on our successes in providing student support by aligning our organizational structure with our new service delivery model.
The new portfolios build on groundwork completed through the Student Services analysis completed by Rick Anderson and Adam Dusome, the TransformNC initiative, and LEAN reviews completed on selected functions and final analysis completed with David Veres.
We are moving to a student services strategy which will cluster together and integrate services that students need to access during key periods of their academic journey. A key consideration was bringing consistency on the two main campuses to where and how services are delivered, to ease communications with students and simplify processes. From a student’s perspective there will be consistent department names and services provided at both main campuses. Through our current campus redevelopment project, we have a unique opportunity to re-design these spaces consistent with our service model, and re-align our organizational structure to best serve our students.
The new organizational charts for departments impacted by the Integrated Services Initiative identify the management structure and the broad areas of service in each portfolio. As you will note, when Karen McGrath retires the Library and Learning Commons managers will report to Rick Anderson. The Bookstore management will move to Corporate Services, while over the coming months the Scheduling function will transition to the Registrar’s office.
The work will now shift to the Directors undertaking, where required, detailed changes to job descriptions and the facilities being developed to align with the services strategy. We will also continue to refine business processes and systems support to enhance our services to students. Further information will be sent out as each change is operationalized.
I want to thank all those who have been involved in moving us forward for their support, but especially recognize the work by Rick Anderson, Adam Dusome, Karen McGrath and David Veres in bringing the plan through to implementation.
Please feel free to contact me if you have any questions.
