Survey administrators sought for KPIs

The 2012 Student Satisfaction Survey is fast approaching.  This province-wide survey will be administered between February 6 to 17th this year.  Student Satisfaction is one of five Key Performance Indicators for Ontario colleges, the others being Graduate Satisfaction, Employer Satisfaction, Graduate Rate and Employment Rate.  It measures student’s satisfaction with their learning experience and with college services and facilities.  The student satisfaction results are an important part of Niagara College’s program review and continuous improvement process. 
Students who have completed at least one term fill out the survey in class.  It takes about 30 minutes to complete and is administered by college faculty, staff and students who volunteer to serve as KPI Administrators.  In order to ensure the survey is administered consistently and in accordance with Ministry guidelines, all administrators must complete a training session.
With our increase in programs and enrolment over the years, more volunteers are needed to serve as KPI Administrators during the two-week survey period.  Volunteers can administer the survey to one program or help with other programs, and teaching schedules and other scheduling conflicts will be accommodated. 

Two training sessions will be offered at each campus next week (dates/times listed below).  The sessions are structured so that the first half hour is KPI 101 – for new recruits or those who feel they need the full training, followed by a KPI refresher for existing KPI Administrators.  The refresher will focus on what’s new this year and reinforce key messages.If you are interested in helping administer the survey this year, please send an email to Lina Bernardo and indicate which session you will be attending.  If you are not available for any of the times listed, individual arrangements can be made.

Monday, January 23 W213-2: KPI 101 1:30 p.m., Refresher 2 p.m.
Thursday, February 2 W212: KPI 101 10 a.m., Refresher 10:30 a.m.

Friday, January 27 Lundy Boardroom (above HR): KPI 101 3 p.m., Refresher 3:30 p.m.

Monday, January 30 S216: KPI 101 12:30 p.m., Refresher 1 p.m.

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