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Showing details for SMNR1470 C in the 2017 Fall term. View another term

New Manager'sToolkit: Dealing With Difficult People in Today's Workplace

Course Code: SMNR1470C

As a manager in today's workplace, it is important to recognize that personal conflict can actually be constructive as well as destructive. This component of the New Manager's Toolkit series will investigate different styles of conflict resolution, and demonstrate how and when each style is appropriate. Also included will be tips on the early identification of various difficult personalities and behaviours which will equip the participant with skills on how to address each, and perhaps even proactively prevent conflict in the workplace.

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