Having problems with your Niagara College laptop? Don’t worry! While laptop computers are generally very dependable, there are times when things go wrong. In the event that you are experiencing problems with your laptop the first point of contact should be our on-site Dell certified technician in L33. Please go to room L33, Mon-Fri, 8:30am – 12:00pm. You will be assisted on a first come, first serve basis to meet with a technician.
A word about backing up: The importance of backing up your information often cannot be stressed enough. There is network server space available, please take advantage of it. Otherwise, flash drives, CD’s or DVD’s are the best method to ensure your data is protected. Information Technology Services will take no responsibility for your data in the event that there is a problem with your laptop. Backup often!
If you experience problems performing specific tasks with the software (i.e.: unsure how to draw a box in AutoCAD) it is strongly recommended that you contact your professors before you contact Information Technology Services. Another good source of “how to” information can come from your peers or the “Help” button on your specific software.
If you experience erratic software behaviour, such as system lock-ups, illegal operations, then proceed to room L33 to see our on-site Dell certified technician. They will do their best to assist you and ensure that your laptop experience is as trouble-free and productive as possible.