Travel Tips for Smartphones

Reducing charges on your smartphone when travelling outside Canada

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You can use data services when travelling outside Canada; however cellular data usage is not included by default in plans while roaming and it comes at a premium. Without a travel bundle, when you are outside of Canada, you could incur significant data roaming charges when you use services such as email, web browsing and app downloads and services.

When you are outside of your Canadian carrier network:

  • Your smartphone will display a service provider name other than your carrier.
  • You will receive a text message welcoming you abroad.
  • Read the rates sent in a free text message for voice, text and data roaming so there are no surprises on your bill. The advertised rates will be higher than rates of a travel bundle. You will also receive this same message when you have added travel bundle(s), the message will not reflect the lower rates you will have in place.

Tips to reduce charges

Disable roaming

To prevent roaming charges completely when travelling, put your smartphone on Airplane or Flight mode. If you still want your device available for voice calls or texts, turn data roaming off. Email, web browsing and other functions requiring data services will only be available when you are connected to wi-fi.

Please note wi-fi may not always function as a substitute for data roaming. Ensure data roaming is disabled if you want to use wi-fi only. If you do not, your smartphone may switch to a mobile network if the wi-fi signal becomes weak or you leave the coverage area, thus potentially incurring excessive data roaming charges.

Use wi-fi

Connect to wi-fi for activities that use up a lot of data such as streaming videos, downloading apps or checking maps. Just refrain from things like online shopping and online banking as there could be cybercriminals that take advantage of unsecured networks. Please be advised wi-fi is not always free outside of North America.

If you leave roaming on . . .

Choose a travel bundle or plan

Carriers like Bell Mobility will offer travelers the option to purchase “add-on bundles” to save you money off the standard rates for voice, text and data usage for 30 day periods. For added convenience, you’ll be notified how many minutes and megabytes you can use while away. Choose the plan that best suits your needs and budget. If you have a College issued device, please refer to section below for “Travelling with a College issued device”.

Incoming calls, too

Be aware roaming charges apply for making local calls in another country or calling back to Canada (or International calls). Roaming also applies to receiving calls, as well as text messages, picture and video messages and data (email, web browsing, video streaming, visiting Facebook and so on).

Close apps and limit app usage

Fully close down your apps when you’re not using them. Limit the apps you use that are data-intensive. This includes Google Maps, YouTube, social feeds and other apps that might stay on in the background and check for updates, which eats up data.

Limit location services

Limit using location services. Some apps use your current location to help make them more convenient. Turning these off while travelling will save data. Please be careful when you limit these as apps like “Find My Phone” are potentially important even when you are travelling.

Disable auto-play videos

Disable auto-play videos on social media apps by changing the app settings.

 

Turn off push notifications or sync

While travelling, turn off push notifications or stop synchronizing data and apps automatically to reduce costs. This will ensure your device is not constantly looking for emails to download or contacts and calendars to sync. Apps like news, weather and stock quotes are usually set to automatically sync using your data connection. Manage these notifications in your push or sync settings, depending on your device.

With these settings, you will have to manually check email and sync contacts and calendars and apps. Data will no longer be pushed to your smartphone automatically. Data roaming charges will apply when you choose to manually check email or sync contacts and calendars or sync your apps over a mobile network.

Other tips

To further improve your roaming experience, you should:

  • Make sure your device is in “automatic carrier” mode. The smartphone will automatically search for and connect to one of your carrier’s partner networks (this can take up to 5 minutes).
  • Install the latest version of the smartphone operating system before you leave.
  • For iPhones, make sure you are using iMessage over wi-fi. Otherwise, roaming charges for data or text messaging will apply.
  • For iPhones, turn off Cellular Wi-Fi Assist under Settings. Otherwise, should a wi-fi signal become poor, the smartphone will automatically switch over to cellular data incurring roaming charges.

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Note, the above information was consolidated from multiple carrier sites to offer more comprehensive information on reducing travel costs.

Travelling with a College issued device?

Please contact an ITS Voice Communications Specialist at 905-735-2211 x0 to discuss  options before your planned date of travel. Our Specialist will advise you of current travel bundle plans or offer alternative solutions. If you are travelling for an extended period of time, an unlocked device with a local SIM card from the country you are visiting is a more cost effective solution.

If travelling on business or with a requirement to remain in communication to the College, the costs will be charged to your department. If you request any additional services be added to your College plan, you are responsible for ensuring your cost centre manager has preapproved the addition of plans or other services before you contact ITS.

Travelling with a College issued device while on vacation or while locally visiting the U.S.?

If you are vacationing or crossing the border to the U.S. and want to use your College issued device as a personal device, travel bundles for personal use may be arranged through ITS. All associated costs including any overage charges to be reimbursed to the College within one month. You must obtain approval from your cost centre manager before making this request to ITS.

Under the College plan within Canada currently

Voice services

Under the Bell Mobility plan for College issued devices, long distance calling to another Bell Mobility customer within Canada is included with unlimited minutes. Otherwise long distance is charged at $0.02/minute or a Canada travel bundle can be added to your plan for $6.50/month with unlimited calling. When calling from Canada to the U.S. long distance is charged at $0.15/minute. A Canada to U.S. plan can be added, varying costs dependant on anticipated usage.

Text messaging

Canada SMS or text messaging is included at no cost with unlimited messaging.

Multimedia messaging

Canada MMS or multimedia messaging (e.g. picture, video or audio content) is charged at $.50 per MMS incoming or outgoing. Please note that unless it is needed for work, sending pictures, video or audio content is considered personal use and should be reimbursed to the College monthly.

Under the College plan outside Canada currently

Under the Bell Mobility plan, travel bundle options for voice and data services are available with varying costs dependant on destination and anticipated usage.

U.S. roaming rates without travel bundles as below:

US Voice Roaming *$ 1.45 / minute
US Data Roaming *$ 6.00 / MB
US SMS (text messages) $ 0.75 per text sent and includes unlimited received text messages
US MMS (multimedia messages) *$ 0.50 per MMS sent or received

*rates subject to change based on market pricing

Click here for the PDF.