New Email Anti-virus and Anti-spam Solution

On Friday September 18th at 4:30pm ITS is replacing Gwava, our current email protection/filter solution with a new solution from Sophos. Sophos offers many new benefits with employee self-service so you have greater control in managing your own mail.


By default, each day at noon you will receive an email to notify you of the messages identified as spam and “quarantined” by Sophos. You also have the option to disable this notification.


To manage your email protection preferences, log into the Sophos Email Appliance with your College username and password at You can release quarantined messages, approve or block senders and set preferences. While you can choose to disable spam filtering we do not recommend this as the vast majority (> 80%) of all email messages are spam. This disable option is only available to meet the business requirement some areas within the college may have to never miss an incoming email. Please note messages identified as viruses cannot be released nor omitted from scanning as this poses a significant security risk to the college.


Items to note:


  • for detailed information including step-by-step instructions on managing spam filtering for your mailbox please visit the ITS website


  • there may be a slight increase in the volume of unwanted spam or bulk mail delivered to your inbox during the initial period of the implementation as the new system requires time to learn your preferences and adjust


  • Gwava will be accessible for two weeks following the implementation but will not contain any new items after September 18th at 4:30pm


If you have any questions please contact the ITS Helpdesk by emailing or calling x7642.