Pictured: Graduate Andrew Boldt (middle) receives his apprenticeship diploma from Philip Turner, president of QuickService, and Sandra Huppe, associate registrar for Niagara College.
Twelve graduates who recently completed Niagara College’s Information Technology Contact Centre Customer Service agent program celebrated their graduation at a convocation ceremony on Sept. 21.
The students all work for Niagara-on-the-Lake-based company Quickservice Technologies Inc., a leading vendor and installer of Point Of Sale equipment and management solutions for the multi-unit quick service restaurant market.
After completing their studies on a part-time basis over a three-year period – although the program has since been changed to a two-year program – the students received Certificates of Achievement along with their transcripts. The program has upgraded their skills to qualify them for work in the company’s contact centre.
Joel Stapley, project officer responsible for overseeing the Contact Centre apprenticeship programs provided by the College, said he is very satisfied to see the successful culmination of years of hard work through the convocation ceremony.
“It has provided the students with a chance to develop their skills through a recognized apprenticeship program. The sense of achievement coupled with the opening of new career opportunities is a win-win for the students,” he said. “For the College, this program represents a unique partnership with local employers to continue the development of community relationships and growth of the Niagara College brand throughout the region.”