Frequently Asked Questions


If I have opted out of NC Alert or NC Blackboard, can I re-subscribe?

Yes. Simply text “Subscribe NCAlert” or “Subscribe NCBB” to 22898. You will receive the following confirmation message(s):

  • NC Alert: Reply “Y NCALERT” to confirm. Txt STOP to cancel. Std msg/data rates apply. Help? sms@blackboard.com
  • NC Blackboard: Reply “Y NCBB” to confirm. Txt STOP to cancel. Std msg/data rates apply. Help? sms@blackboard.com

The subscription process is not complete until you reply with either “y NCalert” and/or “y NCBB”. You will not receive notification messages until you have done so.

What happens if I reply stop to the confirmation message?

If you reply “stop” you will receive the following message(s):

  • NC Alert: You will no longer receive alerts from this service.
  • NC Blackboard: You will no longer receive alerts from this service.

Note: Some subscribers may have received additional messages after replying “stop” in the past. These issues have been addressed with the supplier, Blackboard Connect. If you continue to receive messages after replying “stop“, please contact the Niagara College Help Desk at 905-735-2211 x 7642.

Why do I receive a text message from NC Alert/NC Blackboard every month?

By law, we are required to send a message every month to remind you that you are subscribed to this service, and how you can unsubscribe. More information about monthly reminder text messages from our service is available here.

Do I have to opt in to both services?

No. After you opt-in by adding your contact information to Blackboard, you will automatically receive two confirmation text messages—one from NCALERT, and one from NCBB. Only reply to the service that you want to keep, and reply “stop” to the service you do not wish to subscribe to.

How will I know that I’m subscribed to NC Alert and/or NC Blackboard?

Within 48 hours you will receive the following confirmation message(s) from the short code 22898:

  • NC Alert: Reply “y ncalert” to confirm. Txt stop to cancel. Std msg/data rates apply. Help? sms@blackboard.com
  • NC Blackboard: Reply “Y Ncbb” to confirm. Txt STOP to cancel. Std msg/data rates apply. Help? sms@blackboard.com

The subscription process is not complete until you reply with either “y NCalert” and/or “y NCBB”. You will not receive notification messages until you have done so.

Once you have replied, you will receive the following confirmation message(s):

  • UR subscribed to NC ALERT: Up to 5 msg/mth. Std msg&data rates apply. Reply STOP NCALERT to cancel. Help? sms@blackboard.com
  • UR subscribed to NC BLACKBOARD: Up to 5 msg/mth. Std msg&data rates apply. Reply STOP NCBB to cancel. Help? sms@blackboard.com

How do I subscribe to urgent notifications?

To subscribe to NCALERT and/or NCBB, please follow these steps.