Disney Institute is bringing its renowned professional development programs “Disney’s Approach to Leadership Excellence” and “Disney’s Approach to Quality Service” to Niagara-on-the-Lake.
The two-day event will take place at the newly renovated Royal Cambridge at the Prince of Wales Hotel on March 26 and March 27 2014.
Sponsored by Niagara College the event will allow area professionals to learn how a leader’s behaviour is instrumental in conveying values guiding strategy and inspiring passion and interest among employees; as well as demonstrating how anticipating and reacting to customers’ needs wants and emotions is an integral aspect of delivering quality service and achieving business results.
Through “Disney’s Approach to Leadership Excellence” participants explore proven Disney leadership philosophies and values that produce results and are fundamental to the growth and success of organizations. Participants get an insider’s look at business practices that have helped Disney maintain respect for product and service quality. They will learn how to exceed customer expectations using a well-defined service infrastructure ongoing research and service standards.
Registration is $999 per person plus taxes and gratuities. This includes all course materials for both workshops meals two nights of overnight accommodation and a Niagara College food and wine reception. Space is limited. For more information or to register call 1-888-669-5566 or email Kaitlin Lepp at firstname.lastname@example.org . An overnight package with one workshop is also available.
In addition to the event at the Prince of Wales Hotel the Disney Institute will be at Niagara College’s Niagara-on-the-Lake Campus on March 28 for a private session focusing on leadership excellence. The session will be geared to staff in the College’s many programs including Hospitality & Tourism.
About Disney Institute
Disney Institute inspires professionals to use Disney best practices to think and act differently about their business. At the heart of every Disney Institute client interaction are lessons on company culture and brand building. The Disney culture is deeply rooted in leadership the customer experience and creativity/innovation all of which have helped the company be successful for many decades. To learn more visit disneyinstitute.com or call 321-939-4600.
About Niagara College
Niagara College offers more than 100 diploma bachelor degree and advanced level programs at campuses in Welland Niagara-on-the-Lake and Niagara Falls; as well as more than 600 credit vocational and general interest Part-Time Studies courses. Areas of specialization include food and wine sciences advanced technology media applied health and community safety supported by unique learning enterprises in food wine beer horticulture and esthetics. For more information visit NiagaraCollege.ca.
About Prince of Wales – Vintage Hotels
As part of the Vintage Hotels The Prince of Wales Hotel a 110 guestroom hotel in old town Niagara-on-the-Lake opened its doors just prior to the Confederation of Canada in 1867 making this cherished landmark older than the country in which it resides. The elegant and refined Prince of Wales was named Best Hotel in Ontario on Travel + Leisure´s List of World´s Best Hotels in 2009 as well as one of Canada´s Top 30 Hotels in the Condé Nast Readers´ Choice Awards 2010 2011.
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